At inOne, I was involved in almost everything: clients, the team, suppliers and the follow-up of projects. As an account manager, I had to turn what the client was asking for into work the team could actually carry out.
From the request to the tasks
The client would ask for something. My job was to translate that into tangible, achievable tasks, follow their progress and help unblock difficult situations.
It also meant learning a lot myself. If a request involved the web developer, I wanted to investigate what could be done, bring options to the discussion and challenge the initial answer when needed.
Working through 'it can't be done'
Sometimes the first answer was that something could not be done, but there was a way. I wanted to investigate, discuss it with the developer and look for that way together.
That also meant giving the client a realistic view of what was possible. I had to communicate what was happening, give them reassurance and help put the request in perspective.
The pressure and the satisfaction
There was a lot of pressure in having all those conversations and following the work through. There was also real satisfaction when we managed to resolve things and deliver. That mix of responsibility, problem-solving and communication was a big part of my time at inOne.
How I worked as an account manager at inOne Golf, coordinating clients, the team and suppliers.
Source: my own experience. For the wider career context, see My Journey.